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The power of chats

If I work with people for any length of time, it is not long before I start talking about the power of chats. I am a huge believer in just chatting with people. By this, I mean not making a big thing about making an appointment to meet people. This can make everything so serious. … Continue reading

Why Building Rapport is SO Important

Under normal circumstances, when you want to make a request for someone to do something for you and you get on well with them, you tend to have a chat with them before you ask them for what you want. Then your request flows naturally out of your conversation with them. With people you do … Continue reading

How to build rapport with people

How do you start with building rapport? Well, find something about the person that you like or something that is worthy of comment, for example their football team, haircut, car, tie, shoes or pen and just start from there. Really, you can say just about anything, as long as it is not important or serious … Continue reading

A Model of influence – People do things for people

For the past 12 years I have been assisting clients to get different outcomes by using a very predictable and successful stage-by-stage model, which can be easily learnt. I have called this model ‘The cycle of influence’. After learning the skills described in this blog, people often leave a course or coaching session and achieve … Continue reading